Store Policies for PoolCueBay.com

Leader in providing top quality pool cues and pool cue shafts and accessories.

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

Shipping Time. The time needed to ship pool cues and other merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-4 day delivery time, although most pool cues will be shipped in 1-2 days. All pool cues and pool cue cases are shipped via UPS ground.  If you need faster delivery, please call us at 410-643-3343 to arrange.

Shipping Methods. Pool cues and pool cue cases will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments of pool cues from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions at returns@poolcuebay.com. Do not return pool cues or other products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

·  Pool cues must be unchalked and unused.

Additional Guidelines:

1. If a product has been used even if it was only one time, it cannot be returned.

2. Defective merchandise can be exchanged only for a similar product of equal or lesser value

3. If a product arrives damaged, please notify us immediately.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments of pool cues and pool cue accessories that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.